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Delivery & Returns

1. Deliveries
 
NEXT WORKING DAY DELIVERY to mainland UK.
We will make every effort to dispatch orders placed before 3pm for delivery on the next working day. If you require your goods urgently please call 01303 297887 to confirm stock availability and same day dispatch.
However if these deliveries are delayed, howsoever caused, we shall not be liable.
Postage and Packaging:
  • £5.82 for all orders below £40 excluding p&p charges.
  • £FOC for all orders above £40.
  • £26.95 for Saturday morning delivery for all orders below £40 excluding p&p charges.
  • £22.00 for Saturday morning delivery for all orders above £40.

48 HOUR DELIVERY to Channel Islands, Scottish Islands and Highlands

We will make every effort to dispatch orders placed before 3pm for delivery within 48 hours.
However if these deliveries are delayed howsoever caused we shall not be liable.
Postage and Packaging:
  • £25.00 for all orders below £40 excluding p&p charges.
  • £15.00 for all orders between £40 and £100 excluding p&p charges.
  • £FOC for all orders above £100.
 
3-5 WORKING DAY DELIVERY to Ireland.
We will make every effort to dispatch orders placed before 3pm for delivery within 3-5 working days.
However if these deliveries are delayed howsoever caused we shall not be liable.
Postage and Packaging:
  • £20.00*
DELIVERY to Europe and the Rest of the World.
We will make every effort to dispatch orders placed before 3pm for delivery as soon as is possible. However if these deliveries are delayed howsoever caused we shall not be liable.
Postage and Packaging:
  • £20.00*

Delivery shall be made to the delivery address (specified at the time of ordering) and shall be made either by post, in which case the delivery shall take place when the goods are posted, or by carrier, in which case delivery shall take place when the goods pass over the tailgate of the carriers vehicle. 

* Subject to distance and volumetric weight. We will contact you if necessary.

2. Returns
 
If, for any reason, you are not totally happy with your purchase please return it to us at Purple Nimbus, West House, Shearway Business Park, Pent Road, Folkestone, CT19 4RJ, within 14 days of delivery for a full refund or replacement item of the same value. Please note the return will be at your cost and the goods must arrive in resaleable condition. Please make sure you have proof of posting as we cannot be held responsible for anything lost in the post.
 
We make every effort to ensure our products reach you promptly and in good condition. However if you feel the goods are not of satisfactory quality (“defective goods”) we must receive written notice of the defect within 3 working days of delivery to you. We can be contacted at returns@purplenimbus.co.uk – please ensure you include your name, email address and order number so we can identify you quickly and as much information on the defect as possible. Please note we shall not be liable for goods which are not of satisfactory quality (“defective goods”) unless we receive written notice of the defect within 3 working days of delivery to you.
We will, at our option, repair or replace any defective goods or refund the price of such goods to you if we agree that the products are “defective”. Our decision is final. We shall have no further liability in respect of those goods once we have complied with this clause.
 
If you return goods to us other than in those above circumstances, we reserve the right to refuse such return or to make (in which case you shall pay us) an administration charge of 20% of the price paid for the goods returned.